OPERATION POLICY

1. PROCUREMENT INSTRUCTION – ONLINE ORDER PLACING

We, Dong A Co., Ltd do not conduct any online business via our website bentredonga.com. Our website has updated information about Dong A Co., Ltd our company and products for customers to explore. We therefore do not provide you with instruction on how to buy and order products online.
Therefore when you have an inquiry on our products and/ or services please contact us directly in order to be consulted and execute contract with us.

2. PAYMENT TERM

You may make direct payment to us via bank transfer, with bank account details provided below:
DONG A GENERAL TRADING AND MANUFACTURING LIMITED COMPANY
379C Nguyen Van Tu, Ward 7 Ben Tre City, Ben Tre Province

  • Enterprise Registration Certificate: 1300234995
  • Date of issuance: 12/08/2013
  • Issued by: Business Registration Division, department of Planning and Investment of Bentre Province
  • Tel: (+84) 8 88 818 899 – (+84) 2753 832 382
  • Email: info@bentredonga.com

3. TRANSPORTATION & LOGISTICS ARRANGEMENT

Time, place of delivery and mode of transportation are varied from transaction to transaction, pursuant to terms and conditions of the contract/ agreement signed between Dong A Co., Ltd and its customer(s).
Please contact us for further advice.

4. HANDLING OF COMPLAINTS

Dong A Co., Ltd is willing to receive all customer complaints in relation to our products and services via our hotline: (+84) 888 818 899 – (+84) 2753 832 382 (working hours), or via email info@bentredonga.com. We will respond as soon as possible.

  • Complaint cases:

We at all times are willing to receive all complaints and suggestions from customers on our products and services. Dong A Co., Ltd commit to listen to and maintain continuous improvement to serve our customers better every day.

  • Forms of complaint handling

Dong A Co., Ltd understands how customers feel when they encounter unexpected circumstances. We will discuss with customers in good faith and collaboration spirit to agree on appropriate resolution to handle all customer complaints and satisfy both Dong A Co., Ltd and customers.

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